support & faq

Help when you need it, answers before you ask

Existing client? Reach the engineers who know your system. New here? Start with the common questions below.

01 // support channels

How to reach us

Email

Write to info@vyxotech.com with your domain or project name and a description of the issue.

Support form

Use the contact form and choose Technical Support so it is routed correctly.

Maintenance plans

Ongoing updates, backups, monitoring and priority help — ask about a plan.

02 // faq

Frequently asked questions

Do you build from templates?

No. Every website and application is designed and coded from scratch to your specification.

Do I own my source code?

Yes. On completion and payment, ownership of your project and its source code transfers to you.

Can you host what you build?

Yes. We offer web hosting, application hosting and business email, or you can host elsewhere.

Can you migrate our existing data?

Yes. We import data from spreadsheets and older systems, validate it with you and plan the cut-over to minimise disruption.

How is my data protected?

We use encrypted connections, validated input, prepared database queries, role-based access and scheduled backups.

Can we add features later?

Yes. Our applications are modular, so new modules, reports, users or branches can be added without rebuilding.

Do you work with clients in other countries?

Yes — we serve clients worldwide and arrange calls around your time zone.

How quickly will I get a reply?

We aim to reply to every inquiry within one business day.

>_ ready when you are

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